To begin using Flowbox, start by connecting your Facebook and Instagram accounts. This allows you to collect content into your Flows. You can add additional social media accounts and pages at a later stage.
Follow this steps to connect your accounts to Flowbox:
Click on the 'Settings' (cogwheel) menu in the bottom-left corner to enter company settings.
Click on the "Connected accounts" tab.
Click on the purple "Connect" button, and then on Facebook.
To select what accounts to connect to Flowbox, please click on "Edit access":
Select the Facebook Pages and Instagram accounts you want to use with Flowbox. To be able to use all of the Flowbox functionalities, all the permissions on the list must be granted.
Go back to the previous screen by clicking on the top-right corner to close this modal window. Click on "Continue as ... "
If you have connected everything successfully, your accounts page in Flowbox should look like this:
Adding more than one Facebook/Instagram Business Account
It is possible to add multiple Facebook and Instagram Business Accounts to Flowbox. In order to do this, you need to make sure that these accounts are all added by the same person, and that this person is an Administrator on all Facebook Business Accounts.
If you experience any issues when connecting your accounts and Facebook pages, take a look at this article (how to reconnect your Facebook account).
What permissions does Flowbox require?
Different sections of the platform require specific permissions. Below you'll find the permissions that Facebook will ask you to grant to enable the use of the different functionalities of the Flowbox platform.
When connecting your Facebook and Instagram accounts, the following permissions allow Flowbox to collect content from these social networks, send rights requests to legally use the collected content and monitor the responses to your rights requests:
Access profile and posts from the Instagram account connected to your Page.
Manage comments for the Instagram account connected to your Page.
Create and manage content on your Page.
Manage comments on your Page.
Read user content on your Page.
Show a list of the Pages you manage.
When configuring the Engage Inbox (only available on Advanced and Premium packages) for Facebook, you will be asked to grant this additional permission:
Manage and access Page conversations in Messenger.
The Publish functionality (only available on Advanced and Premium packages) requires this additional permission to be granted:
Upload media and create posts for the Instagram account connected to your Page.
The Facebook Image Assets in the Library section requires the following permissions:
Manage ads for ad accounts that you have access to
Access your Facebook ads and related stats
Finally, the Facebook and Instagram analytics sections, in the Analytics panel, need these permissions:
Access you Page and App Insights.
Access insights for the Instagram account connected to your Page.
Read content posted on the Page.