You can create several sources and event filters in Engage Inboxes, to help gather all of your incoming messages and comments in one place.
- Mentions in a comment on any post.
- Mentions in a caption on any post.
- Comments on your own posts.
For Instagram, you're also able to collect tickets based on historical data.
- Replies to your tweets.
- Messages from your messenger conversations.
- Comments on posts on your page feed.
When a person reaches out to you through Messenger you have 24 hours to respond. If the person does not send a new message after the 24 hours are up no more messages can be sent back. This is due to Facebook policy.