Once an order has been placed and the customer is excited to be receiving their item, this is a great opportunity to remind them of the community of loyal fans they have become a part of!

How to set up an Order Confirmation Flow in 4 easy steps

1. Collect your content in your MasterFlow and distribute it to an Order Confirmation Email Flow.

2. Set up the Email Flow settings. Pro tip: The Flow width can be set with both pixels (px) and a percentage (%) value. We recommend using '100%' as it will make the email Flow responsive.

3. It's a good idea to choose a Static Flow setting in order to link back to your Community page.

4. Explain to your customers how you're engaging with your community. Let them know how to tag you on Instagram when showing off their latest purchase. For example: "Thank you for your purchase. We hope you love this as much as we do! Have you seen our #Community page? Tag your photos with @company and #lovecompany to be featured here!

An Order Confirmation Email is a great opportunity to encourage your customers to share more user generated content. Include a picture of the month competition; or why not give a voucher or other incentive to customers' that share their images with you?

Email providers

We have a list of dedicated support articles for specific email providers.


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