I’ve just signed up for a Flowbox subscription, what happens next?

Firstly, welcome to Flowbox! As will have been explained during your onboarding process, we will now set up your account and you should expect to receive your first invoice within 30 days.

Invoicing

How often do you send out invoices?

Flowbox subscriptions are typically invoiced on an annual basis, and you will receive your first invoice within 30 days.

Subscriptions are automatically renewed and a new invoice will be sent out 30 days before the renewal date.

What format is the invoice?

Flowbox invoices can be sent to you in 3 formats:

  1. Email (pdf format): This is sent automatically through our accounting system PE Accounting. Your invoice will be sent from no-reply@my.accounting.pe.

  2. In mail (paper copy): If you wish to receive paper copies of your invoices, then this can be arranged. Paper invoices are sent through first-class mail within 48 hours.

  3. E-invoice (EDI invoice): An electronic invoice that is sent entirely through electronic channels.

What are your payment terms?

Our standard payment terms are 30 days, but please refer to your invoice for up-to-date information. If you have any questions, please contact your Client Success Manager or the finance department at economy@flowbox.com.

My invoice looks incorrect, what do I do?

If you spot any inaccuracies or incomplete information, please contact your Client Success Manager or the finance department at economy@flowbox.com.

How can I update my billing details?

To change or update your billing/invoicing information, please contact your Client Success Manager or the finance department at economy@flowbox.com.

How can I see which plan am I on?

Your invoice states your subscription plan, along with any add-ons.

Payment details

What payment methods can I use to pay for my Flowbox subscription?

At this time, you can only pay via invoice. You cannot pay for Flowbox via credit or debit card.

What are Flowbox’s bank details?

All invoices include our bank details and payment terms. There is also a reference number on each invoice. For faster processing, we ask that you include this reference number when paying.

Billing history

Where can I see my old invoices?

To see your billing history and receive copies of invoices, please contact your Client Success Manager or the finance department at economy@flowbox.com.

Can I add or change details on previously issued invoices?

Unfortunately no. We use an automated billing system that does not allow us to edit historic invoices.

Cancellation policy

What is your cancellation policy?

Our standard cancellation policy is ninety (90) days prior to the end of the then‐current subscription period. You can read our full Terms and Conditions on our website.

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