The Blocked Users feature in Flowbox allows you to prevent content from specific users from being collected into your Flow inbox. This is useful for excluding spam, low-quality content, or content from users you do not wish to display or interact with.
How to block users from the 'Blocked Users' menu
In the Flowbox dashboard, go to Visual Marketing.
Navigate to the Blocked Users section.
Click the Add Blocked User button.
Select the user’s platform: Instagram, Tiktok, Facebook, Youtube, Twitter, Tumblr, or Pinterest
Enter the username of the user you want to block.
Provide a short reason for blocking (optional, but useful for team context).
Click Block to save.
We are not able to verify that the username you enter is an existing user or the correct user. Therefore, it is extra important that you make sure that you type in the correct username.
How to block users from the post moderation modal
When a new post appears in your inbox from a user you wish to block for future content, you can efficiently block the user directly from the post moderation window.
Navigate to the post moderation window of the post.
Click on the three dots in the top right corner of the post.
Choose the "Block user" option to prevent future content from the user.
By using this option, not only will the user be added to your blocked users list, but the post will also be automatically rejected.
How to unblock a blocked user
To restart collecting posts from a previously blocked user, follow these steps:
Go to 'Visual Marketing' in your Flowbox account.
Click on 'Blocked Users'.
Find the user you wish to unblock and click 'Remove'.
When you unblock the user, their new posts will be collected in your inbox. However, any older posts from this user, which were published while they were blocked, will not be collected.
Permission levels in the blocked users' section
Admin: Has full control, can change the blocked status, add users to the blocked list, and block/unblock users from the moderating post modal
Moderator: Can view blocked status and list of blocked users but cannot change the blocked status
Limitations on blocking users with Instagram hashtags
Due to Instagram's API limitations, Flowbox is unable to collect the username when a post is collected using an Instagram hashtag. Therefore, it is currently not possible to block users when the content is collected using a hashtag.
For Instagram content, user blocking is only applicable when they use your photo tag or @mention in their posts.
For information on how to block specific hashtags, please refer to our guide: "How to Block Content with Certain Words from Your Flows?"