In the section in Flowbox’s Social Insights (accessible via the 'Publish' tab) you’ll find metrics and insights about your Instagram account. Everything from how you grow in followers and how many you reach, to how much traffic you drive to the website via your profile bio and the demographics of your follower base. You will also find more insights of how followers engage with your content and discover what posts are driving the most engagement. By analyzing these numbers you can make better data-driven decisions to optimize your Instagram strategy. Below is the current data we provide with its explanation.

View your Insights

To access the Insights menu:

1. Log into Flowbox.

2. Click on the 'Publish' menu.

3. The 'Social Insights' menu is at the bottom of the left-hand side.

Lear more how to connect your social insights

General

Account picker

Select what Instagram account you want to see the Instagram metrics for.

NOTE: The social account need to be an Instagram Business account and have over 100 followers.

Date range picker

Select what date range you want to base all metrics on in the date range picker. There are five pre-select options; “Last 7 days”, “Last 30 days”, “Last 3 months”, “Last 6 months” and “Last 12 months” and an opportunity to select a custom date range.

NOTE: By default the date range picker will show the last 30 days.

Engagement

Post engagements

Total number of engagements (likes, comments and saves) for all posts published during the selected time frame. Clicks are not included.

Average engagement rate

Engagement rate by reach (ERR) is the most common way to calculate engagement with content. ERR measures the percentage of people who choose to interact with your content after seeing it. ERR should be calculated as average engagement rate to calculate the average rate across multiple posts.

ERR = Total engagements per post / reach per post * 100 
Average ERR = Total ERR / Total posts.

In other words: Post 1 (3,5%) + Post 2 (3.6%) / 2 = 3.55%

Average reach per post

Average number of unique user accounts that have viewed your media objects (photo, video, story, album, or IGTV) published during the selected time frame.

Average reach rate per post

Average reach rate of the media objects (photo, video, story, album, or IGTV) published during the selected time frame.

Post impressions

Total number of impressions for all media object’s (photo, video, story, album, or IGTV) published during the selected time frame. Includes also ad activity generated through the API, Facebook ads interfaces, and the Promote feature.

Average engagement rate per media type

Average engagement rate per media type for all posts published during the selected time frame.

The measurement is based on the following media types:

  • Carousel (multiple image or video)

  • Image

  • Video

According to polls, image is still the most popular media type that consumers want to engage with and there is a likelihood that your posts with images will show a higher average engagement rate compared to video and carousels during a selected time frame. However, using a mix of image, video and carousels in your marketing strategy is a good way to create variety and keep your followers engaged with exciting content.

Average engagement rate per post tag

Top 5 average engagement rate per post tag for all posts published during the selected time frame.

These are tags that are added to a post in the Flowbox Flow section and can be used to filter on content or to build custom Flows based on specific tags.

NOTE: We can only measure engagement rate per post tag if the post was published via Flowbox. Posts that have been published via a competing platform will not be included in the calculation.

Post Performance

Publish date

Date and time when the post got published.

Engagement rate

Percentage of total number of engagements (likes, comments and saves) divided by the post’s reach. Clicks are not included.

Engagement rate by reach (ERR) is the most common way to calculate engagement with content. ERR measures the percentage of people who choose to interact with your content after seeing it. ERR should be calculated as average engagement rate to calculate the average rate across multiple posts.

ERR = Total engagements per post / reach per post * 100
Average ERR = Total ERR / Total posts.

In other words: Post 1 (3,5%) + Post 2 (3.6%) / 2 = 3.55%

Likes

Total number of likes for the post. Likes on shares are not included.

Comments

Total number of comments for the post. Replies to comments and comments on shares are not included.

Saves

Total number of unique user accounts that have saved the post.

Impressions

Total number of times the post has been seen.

Reach

Total number of unique user accounts that have viewed the post.

Reach rate

Percentage of unique user accounts that have seen the post divided by number of followers.

Account

NOTE: Except 'Follower growth', we can only collect two years of historic data in the 'Account' tab. The data is a two-year rolling data.

Follower growth

Total number of followers gained or lost each day during the selected time frame.

The 'Follower growth' KPI measures the number of new followers you've gained or lost over a set period of time and compares that to a predetermined target. It's important not only to measure how many new followers you get, but also compare that to your objectives or even your competitors.

Ways to increase your followers growth:

  • Optimize your Instagram account with the bio and image

  • Keep a consistent content calendar

  • Make sure to schedule posts in advance

  • Use the Calendar heat map to find your optimal posting times

  • Get partners and brand advocates to post your content

  • Post content followers want and make sure you follow new trends

  • Avoid fake followers and build a strong foundation of organic growth

  • Be communicative with your audience

  • Find relevant hashtags that convert

Average reach

Average number of unique user accounts per day that have viewed at least one of your media objects (photo, video, story, album, or IGTV) during the selected time frame. Repeat views and views across different media objects of your account are only counted as a single view. Includes ad activity generated through the API, Facebook ads interfaces, and the Promote feature.

Impressions

Total number of times your media objects (photo, video, story, album, or IGTV)) have been viewed during the selected time frame. Includes ad activity generated through the API, Facebook ads interfaces, and the Promote feature. Does not include profile visits.

Profile visits

Total number of users that have visited your profile during the selected time frame.

Website clicks

Total number of click on the website link in your profile bio during the selected time frame

Community

Follower’s online

The Calendar Heat map is based on your account ‘s followers’ rolling average online activity the last 30 days. The peak intervals are showing the hours with the highest followers online activity in descending order.

With the Calendar heat map you can take a look at your follower’s online activity to see peak intervals and to determine what time of the day they’re most likely to engage with your content. With the data from the Calendar heat map, you can schedule posts at the optimal time and be confident that you reach and engage with your followers when they are most active.

Gender and age

The gender and age distribution of your account’s followers. Does not include current day's data.

Community base - Country

The countries of your account’s followers. Does not include current day's data.

Community base - City

The cities of your account’s followers. Does not include current day's data.

Community base - Language

The locales by country codes of your account’s followers. Does not include current day's data.

Did this answer your question?