If you have encountered a ‘Failed to notify’ error on the upper left-hand corner of your scheduled social media posts in Publish, then don’t worry – we can fix it!

There may be several reasons why you have received this message. Use the following steps to troubleshoot some common potential issues, and you should be back to your regular posting schedule in less than no time.


Check your social media connections

The most common cause of ‘Failed to notify’ error in Flowbox is that your social media account is disconnected from our platform. Alternatively, your connection can still look good but certain publishing permissions are missing, which is why the error message may also show up when you attempt to make your content live.

If you’re seeing this message, a wise place to start troubleshooting is to check your connected social media accounts in your company settings. In case of an interrupted or expired connection, you can simply reconnect your accounts using the following instructions for Instagram and Facebook or these guides for Pinterest and Twitter. Make sure you have granted Flowbox all the required permissions for publishing features.

Note: Facebook requires additional settings on their end to grant users Page Publishing Authorization, such as enabling two-factor authentication on your Facebook Business Admin account.


Make sure your media formats are supported

Unsupported media is the most common reason behind a publishing error. When creating a social post in Flowbox, the platform will automatically resize and format posts. However, on some rare occasions, we have failed to detect invalid media files.

If your post failed to publish, try editing your media file to make sure it adheres to the below requirements for image and video posts on Facebook and Instagram. You can easily adjust your attached files using the Photo Editor inside the Flowbox platform.

Social channel

Image format

Video format

Instagram (Auto Publish posts)

  • Maximum file size: 8MB

  • Supported file types: JPEG, PNG, & BMP

  • Aspect ratio: 1.91:1 to 4:5

  • Minimum resolution: 150 x150

  • Maximum resolution: 1920 x1080

  • Image color profile: SRGB

  • Duration: 3 sec - 60 sec

  • Aspect ratio: between 1.91:1 and 4:5

Instagram (Notification publishing)

See our full guide on publishing to Instagram via notification.

  • Instagram recommends an aspect ratio of 1.91:1 to 4:5.

Facebook

  • Maximum file size: 10MB

  • Min aspect ratio: 9:16

  • Max aspect ratio: 16:9

  • Duration: 1 sec - 40 min

Twitter

  • Maximum file size:

    • Images: 5MB

    • GIFs: 15MB

  • Supported file types: JPEG, PNG, GIF

  • Min aspect ratio: 1:3

  • Max aspect ratio: 3:1

  • Duration: 5 sec - 140 sec

  • Min dimensions: 32x32 px

  • Max frame rate: 60 fps

Pinterest

No additional requirements

  • Duration: 4 sec - 15 min

  • mp4, mov, and m4v files and H.264 or H.265 encoding

  • Widescreen (16:9), square (1:1), and vertical (9:16, 4:5, 2:3).

  • Language: English, French, or German


Copyrighted content

Keep in mind that if your posts contain any copyrighted materials, then you must comply with the advertising guidelines of the social platforms. Copyright violations could lead to the takedown of your content after being published or prohibition from going live in the first place.

In most cases, you will be notified by the social media channel if any copyright claim is found. Follow the instructions and procedures from the social media channel to address this issue.


Social platform or Flowbox technical issues

In the unlikely event that the above steps do not resolve the ‘Failed to Notify’ error in Flowbox, there might be some technical issues that are causing the error. You may want to consult an expert for support in such cases. To get instant help, contact us through our live chat support or via email.

Did this answer your question?