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Using the Flowbox Chrome extension
Using the Flowbox Chrome extension

Collect past UGC posts from before your account was activated

Written by Davy Laudet
Updated over a week ago

If you haven't installed our Chrome extension yet, please go to this article and start there.

After you’ve installed our extension, head over to Instagram and find a post you’d like to send a Rights Request for.

How to send Rights Requests with the Chrome Extension

1. Open a post on Instagram and right-click in the comment box of the post.

2. Hover on 'Flowbox' and pick a template that you want to post. NOTE: this guide will explain how to edit your Rights Request.

3. Click on 'Post' to post your template as a comment.

4. All you need to do now is to wait for the Instagram user to approve your request.

5. The post will not be collected in your Flowbox account until the Instagram user has granted you permission.

The Rights Request will be sent from the Instagram account that you are currently logged into. Also, make sure that your Instagram account is connected as a @mentions source to a Flow. If you are experiencing trouble collecting posts, make sure your Facebook Business Account is connected properly. Check out our troubleshooting guide for more information.

Remember, content that is collected via the Chrome extension will still follow the same process and rules as other sources in Flowbox. Once the Rights Request has been approved, you will find the content in your inbox sorted by chronological date. If you collect a piece of content posted 1 year ago, you will most likely not find it at the top of your Flow inbox. You can always search for it by clicking on 'Status' and searching amongst your 'Granted' posts.

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