Social Insights

How often is the data updated?

We update the data once per day.

Why can’t I find one of my Instagram accounts in the account picker?

Make sure your account is connected to Flowbox by checking the listed accounts in your company settings. If not, reconnect your social media accounts and make sure you include the missing account.

Why can't I add my personal Instagram account to Social Insights?

Personal Instagram accounts, regardless of public or private ones, can’t be added as a social profile in Flowbox since we use the Instagram Graph API which only provides data for Business and Creator Instagram accounts.

What is the difference between “Previous period” and “Previous year” options in the date picker?

When selecting the time period via the date picker, you are able to choose whether you want to compare the data to the previous period or the same period last year.

For example: Let’s suppose it’s Monday 19th of October today. If you were to look at Last 7 days as your time period and compare it to Previous period we would compare the selected period's data (12/10/2020 - 19/10/2020) to the same length of period before that (5/10 - 12/10). If you instead were to compare it to Previous year we would compare this period’s data (12/10/2020 - 19/10/2020) to the same period last year (12/10/2019 - 19/10/2019).

Why am I redirected to the account tab in company settings when trying to connect my Instagram account through Social Insights?

This happens when another person then you has connected your business social media accounts to Flowbox before since only one connection is allowed. Make sure the same person does the authentication process via Social Insights or reconnect the overall connection.

Why don't I have any historical Follower growth data?

We start collecting your Follower growth data from the day you connect your account.

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